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Frequently Asked Questions - All FAQs

FAQs - All FAQs

YES! Some of the best roads in Ecuador and the joy of riding is seeing some of the backcountry that you can only access using unpaved roads. We encourage you to explore - but please remember, you are responsible for damage to the motorcycle! We do not allow our motorcycles to be used on any race track or in any illegal manner. Our bikes are not to be used for stunts, including jumping, wheelies, or racing of any sort.

We charge per 24 hours. This means you return the motorcycle at the same time as you picked it up. For example, if you pick the motorcycle up at 11 am on Friday and return it before 11 am on Saturday, we charge you for one 24 hour day. We do have per-hour late charges that are clearly indicated in your rental contract. Please contact us if you have any questions.

Yes, to secure your booking, you need to pay 50% when booking your rental or tour. Booking is easy with our secure online system.  Just click the "book now" or "reserve online" now button on our website, and in just a few easy steps, you can complete your reservation.  We use Kushki, an Ecuadorian-regulated online payment system.  Please note that you will need to provide a government-issued ID number when you pay through the system, as required by the banking regulations here. Alternatively, you can request to pay via PayPal through the same system; just click the PayPal logo at checkout.

The balance (second 50%) of your rental or tour is due when you pick up the bike in our office in Quito.  The second 50% can be paid in cash (USD only) or with a credit or debit card. We accept Mastercard, Visa, Discover, Diners Club, and American Express. 

Please note that due to the current coronavirus crisis, our reservation policy is flexible.  You may change your reservation dates for any time through 2021 with no penalties if you are unable to travel to Ecuador due to coronavirus.  Please see our Vehicle Rental Terms and ConditionsGuided Tour Terms and Conditions, or Self-Guided Tours Terms and Conditions for details.

Deposits are refundable minus 10% of the total rental or tour price only if canceled at least 90 days prior to departure or pick-up date. Cancellations are very costly to us as they impede our planning and ability to sell rentals and tours to other customers. Therefore, cancellations for any reason made less than 90 days before the pickup or departure date are not refundable, nor may they be applied to a future rental or tour.

To protect yourself from this loss of your deposit, it is up to you and your sole responsibility to secure travel insurance that covers cancellations due to health problems, weather, acts of God, family tragedies or problems with flight departures, etc.  

To get a free quote for travel insurance that will reimburse you if you must cancel your trip (plus provide medical and repatriation coverage in case of an accident), go to www.allianztravelinsurance.com and enter agency code F203715, which will indicate to them that you are traveling with us. 

PLEASE NOTE:  Due to the current coronavirus crisis, we have a flexible reservation policy on all motorcycle rental and tour reservations in 2020 and 2021.  You may modify the dates of your reservation at no charge if you cannot travel due to the coronavirus pandemic at no charge. 

Please see our Vehicle Rental Terms and ConditionsGuided Tour Terms and Conditions, or Self-Guided Tours Terms and Conditions for details.

  • Unlimited Mileage Rental
  • Price Match Guarantee
  • Your Choice of Tires
  • Luggage System or Saddlebags
  • Robust Lateral Crash Bars
  • Skid Plate
  • Hand Guards
  • 12v Receptacle
  • Motocross-Grade Decaling (protects you from damages)
  • Mandatory Insurance (SOAT)
  • Supplemental 3rd Party Liability Coverage to $100,000
  • Basic Medical Coverage (including pillion)
  • Waterproof Map of Ecuador
  • Free Route and Destination Advice
  • Luggage Storage and Locker Usage
  • Prepaid Cell Phone with 24-hour Support Line
  • 24-Hour Roadside Assistance
  • Tire Repair Kit Including Electric Air Pump
  • Pre-Ride Preparation Videos and Packing Lists
  • GPS Tracking Device (so we know where you are if you need help)
  • Helmets (2)
  • Gloves 
  • Use of any items in our large ADV Closet containing jackets, boots, pants, etc. in many sizes from leading manufacturers such as Klim, BMW Motorrad, Forma, etc.
  • VIP Access to Freedom Riders' Lounge™ with wifi, shower, guide book & map library, jacuzzi, and honor bar
  • Discounts:  2+ bikes = 5%, 4+ bikes 10%

We allow you to take the motorcycle outside of Ecuador under a special arrangement.  You'll need a stack of papers, letters, and documents (South American Governments love to use paper!).  There is an additional paperwork processing fee of $200. The minimum rental period if you want to ride outside of Ecuador is two weeks. Please note that Ecuador Freedom Bike Rental is unable to provide insurance, GPS mapping, technical or roadside assistance outside of continental Ecuador.  You must notify us at the time of your reservation if you are planning to travel outside of Ecuador with one of our motorcycles so that we can prepare the paperwork in advance and you must show up a day in advance to prepare the paperwork with us in a notary public office.

Yes, you may carry a passenger. Passengers are covered under our standard insurance. 

Please note that some of our bikes (Suzuki DR650, SWM RS650R and Husqvarna 701) are configured to use a saddlebag system for carrying your gear. The saddlebag takes the space on the rear portion of the seat, and when using the saddlebags, you will not have room for both a passenger and luggage.  If you are carrying a passenger on your tour, you should select one of our motorcycles that are equipped with panniers.  You can see the configuration of each of our motorcycles when viewing the bike page which you can select from our "Rental" menu.

For all guided tours and self-guided tours, passengers are allowed ONLY if the passenger fee (if any) has been paid in advance.  Any violations of this will be strictly enforced under the terms and conditions of our Rental Agreement.

Yes, our online reservation system will automatically give you a 5% discount for booking 2-3 motorcycles, and a 10% discount when you book four motorcycles.

If you would like to book a tour for your group, please contact us.

Yes, we do. Please see our guided tours page. A guided tour is when you join a group of other bikers and are led by an experienced tour guide. 

The price of our guided motorcycle tours is very comprehensive. They include single occupancy hotel rooms, gas, meals, experienced tour guide, fuel, entrance fees to parks and museums, and accommodations (generally 3-4 star hotels or boutique B&B accommodations). The only things not included are snacks, alcoholic drinks, and personal souvenir-type items that you may buy during the trip. 

You will see a list of what is included and not included for each tour on each tour page. 

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