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Reservations, Booking and Cancellations

Is insurance included?

All of our motorcycle rentals include coverage under Ecuador's SPPAT (Servicio Público para Pago de Accidentes de Tránsito) — the state-managed public system that provides basic accident protection for victims of traffic accidents in Ecuador, including motorcycle riders and passengers.

In the event of a traffic accident, SPPAT currently provides up to:

  • US$3,000 for medical treatment
  • US$200 for ambulance and emergency transportation
  • Up to US$5,000 for disability resulting from the accident
  • US$5,000 in the event of death
  • Up to US$400 for funeral expenses

Protection applies to each individual victim of a traffic accident and is not dependent on determining who was at fault. Victims have the right to receive treatment through qualifying public or private healthcare providers in Ecuador, with covered medical expenses generally handled directly between the healthcare provider and SPPAT.

For most minor and moderate motorcycle injuries, US$3,000 can go surprisingly far in Ecuador, where medical treatment is generally considerably less expensive than in countries such as the United States. It can provide meaningful protection for emergency-room treatment, examinations, imaging, stitches, medications, and many other accident-related medical expenses.

However, SPPAT should not be considered a substitute for comprehensive travel insurance. A serious motorcycle accident involving hospitalization, surgery, intensive care, medical evacuation, repatriation, additional accommodation, changed flights, or treatment exceeding the SPPAT limits can result in considerably higher expenses.

For that reason, Ecuador Freedom strongly recommends that every rider purchase travel insurance that specifically covers motorcycle riding and accident-related medical treatment in Ecuador. Before traveling, confirm the motorcycle engine-size limits, licensing requirements, exclusions, medical coverage limits, and emergency evacuation provisions of your policy.


Damage Protection — Loss Damage Waiver (LDW)
Every rental requires a $2,500 damage deposit. Without LDW you're liable for damage beyond that amount. Two optional waivers cap your exposure:

Level 1 LDW
$45/day
Max exposure: $2,500
Caps your liability at the deposit amount. Nothing beyond, no matter the damage.
Most Protection
Level 2 LDW
$95/day
Max exposure: $500
Deep coverage. You're only on the hook for the first $500 of damage — near-total peace of mind.

Choose at pickup — no need to decide now.


We have several features that reduce your risk of costly damage to our bikes. Our bikes are equipped with crash bars and protective vinyl decaling, which reduce the risk of costly scratches and dents to the bikes. Our motorcycles are also equipped with hidden anti-theft GPS tracking devices to locate the bike if it is stolen. Since 2009, with thousands of customers, we have never had a motorcycle stolen. On our guided and self-guided tours, guarded parking is provided at each overnight stop and at all of the points of interest along the way.


Travel Insurance
It is highly recommended that you secure an international travel insurance policy from a reputable travel insurance company. Making claims and dealing with an international insurance company can be difficult - we want you to have that relationship with the provider on your own to be fully covered and regulated in your state or country of residence.
We highly recommend purchasing a travel insurance policy to cover trip cancellation and medical and repatriation expenses.


Remember - you are traveling to a developing country and participating in a dangerous activity (motorcycling). If there was ever a time for travel insurance, this is it!


Medical and security emergencies happen; when they do, we rely on Global Rescue, The world’s leading membership organization providing integrated medical, security, travel risk, and crisis response services to our travelers worldwide. Memberships start at $129


Global Rescue has created the industry’s most complete travel insurance that was built with the outdoorsman in mind. With minimal exclusions, the IMG Signature Travel Insurance is the perfect add-on to your Global Rescue membership.
To find out more information, please visit our landing page at https://partner.globalrescue.com/freedombikerental

Do you include travel insurance with your rentals and tours?

Insurance is a personal thing.  What is good for your situation may not be good for another. We want to make sure our customers have the proper coverage amounts and proper and personal service from an international travel insurance company from their country of origin.  Making claims and dealing with an international insurance company can be difficult and frustrating - we want you to have that relationship with the provider on your own so that you are fully covered.

We've tried to deal with Ecuadorian insurance companies - and honestly, it can be a real headache, and we find there is really no such thing as "bulletproof" Ecuadorian insurance!  There are many travel insurance plans and subscriptions available to fit your needs better than something we would choose for you.  When you buy travel insurance - you get the coverage you want - you can include trip cancellation and trip delay coverage. 

Medical and security emergencies happen; when they do, we rely on Global Rescue - the world’s leading membership organization providing integrated medical, security, travel risk, and crisis response services to adventurous travelers worldwide. Memberships start at just $129

Global Rescue has created the industry’s most complete travel insurance that was built with the outdoorsman in mind. With minimal exclusions, the IMG Signature Travel Insurance is the perfect add-on to your Global Rescue membership.

To find out more information please visit our landing page at: https://partner.globalrescue.com/freedombikerental

Do I need to pay a deposit to guarantee my reservation?

Yes, to secure your booking, you need to pay 50% when booking your rental or tour. Booking is easy with our secure online system.  Just click the "book now" or "reserve online" button on our website, and you can complete your reservation in just a few easy steps.  We use Kushki, an Ecuadorian-regulated online payment system.  Please note that you must provide a government-issued ID number when you pay through the system, as required by the banking regulations here. Alternatively, you can request to pay via PayPal through the same system; just click the PayPal logo at checkout.

The balance (second 50%) of your rental or tour is due when you pick up the bike in our office in Quito.  The second 50% can be paid in cash (USD only) or with a credit or debit card. We accept Mastercard, Visa, Discover, Diners Club, and American Express. 

Please see our Vehicle Rental Terms and ConditionsGuided Tour Terms and Conditions, or Self-Guided Tours Terms and Conditions for details.

What is your cancellation policy?

Deposits are refundable minus 10% of the total rental or tour price only if canceled at least 90 days prior to departure or pick-up date. Cancellations are very costly to us as they impede our planning and ability to sell rentals and tours to other customers. Therefore, cancellations for any reason made less than 90 days before the pickup or departure date are not refundable, nor may they be applied to a future rental or tour.

To protect yourself from this loss of your deposit, it is up to you and your sole responsibility to secure travel insurance that covers cancellations due to health problems, weather, acts of God, family tragedies, or problems with flight departures, etc.  

To get a free quote for travel insurance that will reimburse you if you must cancel your trip (plus provide medical and repatriation coverage in case of an accident), go to https://partner.globalrescue.com/freedombikerental 

For details, please see our Vehicle Rental Terms and Conditions, Guided Tour Terms and Conditions, or Self-Guided Tours Terms and Conditions.

 

Can I carry a pillion / passenger?

Yes, you may carry a passenger. Passengers are covered under our standard insurance. 

Please note that some of our bikes (Suzuki DR650, SWM RS650R and Husqvarna 701) are configured to use a saddlebag system for carrying your gear. The saddlebag takes the space on the rear portion of the seat, and when using the saddlebags, you will not have room for both a passenger and luggage.  If you are carrying a passenger on your tour, you should select one of our motorcycles that are equipped with panniers.  You can see the configuration of each of our motorcycles when viewing the bike page which you can select from our "Rental" menu.

For all guided tours and self-guided tours, passengers are allowed ONLY if the passenger fee (if any) has been paid in advance.  Any violations of this will be strictly enforced under the terms and conditions of our Rental Agreement.

My friends and I want to rent several motorcycles. Do you do group bookings?

Yes, our online reservation system will automatically give you a 5% discount for booking 2-3 motorcycles, and a 10% discount when you book four motorcycles.

If you would like to book a tour for your group, please contact us.

Do you do guided motorcycle tours?

Yes, we do. Please see our guided tours page. A guided tour is when you join a group of other bikers and are led by an experienced tour guide. 

How many miles per day does a guided motorcycle tour cover?

Guided motorcycle tours typically cover 120-175 miles per day. We feel this is the right amount to give you time to see the sights, take adequate breaks and to enjoy the riding. This can be a lot of riding in Ecuador's twisty Andean mountain roads. There are tours with some longer days, typically because we will be riding in remote areas and must cover distance to arrive at a decent hotel!

Do your guided motorcycle tours have a chase vehicle?

We generally provide a free chase vehicle for carrying luggage on tours with 5+ riders. We offer a "Guaranteed Departure Policy," which means that our tours will depart even if there is only one participant. However, we cannot always provide a support vehicle for tours with fewer than five riders. In the case of no support truck, we provide sufficient motorcycle luggage to carry all of your personal gear and clothing for the tour. 

If a tour date has a guaranteed support truck, our web page will indicate that a support truck is provided by showing a small truck icon over the date icon on the tour page.  If you would like to know which tours are currently offered that include a support truck, just email us and we can let you know!

How do I make a booking (reservation)?

Our state-of-the-art online reservation system is designed to streamline your booking process for rentals, self-guided tours, or guided motorcycle tours. From the moment you input your trip dates, the system conveniently showcases the selection of available bikes along with detailed pricing, enabling you to make an informed choice tailored to your adventure preferences. Following your selection, the system effortlessly guides you through the steps to secure your booking by making a 50% deposit payment. In the event that you encounter any issues during this process, it’s recommended to reach out to your credit card issuer to confirm that the transaction is authorized for a motorcycle tour in Ecuador, ensuring the charge is approved without delay. Additionally, for those who prefer alternative payment options, our system offers the flexibility to make the deposit using PayPal, simply by choosing this method at the checkout stage, making your reservation experience as seamless and accommodating as possible.

How do I pay for my motorcycle rental or tour?

You can pay for your motorcycle rental reservation deposit using our secure Ecuadorian online payments provider, Kushki, or if you prefer, you can do so by making a wire transfer into our bank account in Ecuador (ask for the banking details).

You may pay the balance in our office using a credit card (MC, Visa, Amex) or United States Dollar cash for amounts less than $500.   Please note that Ecuador does not permit cash payments in excess of $500. We issue SRI-authorized receipts for all payments.

Can you help with route planning?

Yes. We are always happy to give you feedback on your route once you have made a guaranteed reservation. Please contact us when you need help with planning! 

 

We are delighted to provide you with recommended hotels and places to visit - ask!  

 

We do not electronically provide our Road Books and Daily Maps and Route Sheets, GPS tracks, or GPS routes.

What languages do you speak?

We speak fluent English, French, and Spanish. Some of our staff also speak German and Quechua.  But feel free to write us in whatever language you are comfortable in, and we will use online translation tools to understand you as best we can!

Guided Tours

Why would I choose to ride on a tour with Ecuador Freedom Bike Rental?

There are a few fundamental reasons to ride on a tour with Ecuador Freedom Bike Rental:

• First and foremost, we are not like many tour companies that offer tours in countries all over the world - but are specialists in none. We are specialists in Ecuador. We know Ecuador, and we live here. We don't ship bikes in from a foreign country and then bring in a foreign guide who is not familiar with local customs and roads and then try to show you around as best as possible while taking all the profits out of the country. No! No! No! We know this country intimately, and we love to share our knowledge and experience of riding here. We have contacts around the country that can help in an emergency and make things right. This means you will always get an "insiders view of the country."  Nobody has more experience than us in providing motorcycle tours of Ecuador than Ecuador Freedom Bike Rental.  Nobody.   

• We only use our own motorcycles and perform the maintenance on them ourselves.  Our computerized, pro-active maintenance schedule means that you'll be riding a bike that will not break down, guaranteed.  Our large fleet of motorcycles means that should a breakdown occur; we will easily and efficiently replace the motorcycle.  Other companies borrow or rent motorcycles from other companies and don't know their history or reliability.

• When we say "all-inclusive," we mean it! Many other companies will say they offer "all-inclusive" tours but don't cover things like meals, gasoline, and entrance fees. These little charges can add up, and the tour costs a lot more than you thought it would. We include meals, gasoline, entrance fees, great first-class single occupancy accommodations, and more. We don't think it's right to tell you it's "all-inclusive" and then have you pulling your wallet out left and right. The only thing you will have to pay for is for your personal items you want to purchase along the way (souvenirs, etc.) and alcoholic drinks (we don't think it would be such a good idea to offer unlimited, free alcohol on a motorcycle tour!).

• All of our tours are run with a guaranteed departure policy.  This means that you can go ahead and book your flight and save on airfare when you sign up for one of our tours.   We will not contact you 30 days before the trip to tell you it is canceled because we did not sign enough people up for the tour, as most motorcycle tour operators can do.  We don't think that is fair.    We want you to be able to plan your trip and be sure you are going!

• Our goal is to get you immersed in the landscapes and the cultures of Ecuador.  We make many stops to visit our friends around the country after so many years in business.  We are a 100% Ecuadorian company run by a French / American management team involved in the community and giving back.

• We are a small company and working hard to get established with a good reputation.  We have won the "Certificate of Excellence" from TripAdvisor.com year after year.  We want to generate business by word of mouth, and this means we make sure that you are delighted with your trip. This also means that your tour groups will be small, usually up to 5 or 6 other riders only. Any more riders than that make it too complicated - when filling up with gas, checking into hotels, etc.   No other tour company rates better with real reviews than Ecuador Freedom Bike Rental.

• We provide accommodations that have been carefully chosen and provide single occupancy accommodations are standard. We know that after spending a great day of riding with your companions, you may not necessarily want to sleep with them! We provide you with your own hotel room so you can have some relaxing, personal downtime. Most tour companies do not offer this, or if they do, they charge a hefty fee for it.  We include this for FREE. 

• We are very open and transparent about our tours. Our web page has very detailed daily itineraries and routes provided.  We also provide links to the top-notch accommodations we use on each tour.  Other companies keep this a secret for a reason!

• We have great routes that have been tried and tested yet still take you off the beaten track. We know you are looking for great riding - and we know that taking the time to "smell the roses" is also what makes a motorcycle tour special. Our tours offer great riding and adequate rest breaks, and fantastic opportunities during the days off from riding so that you can enjoy other activities, meet the people, learn about the cultures here and relax and enjoy Ecuador!

• We have the widest selection of tours available in Ecuador, including off-road, dual-sport, and fully paved tours.   We can also create a custom tour for you and your group of friends. Over several years in business, we have developed our database of little-known routes and gems in the country to combine to make the perfect, custom-tailored tour you are looking for!

• It may appear that our tours may have short riding distances.  Do not be fooled!   In Ecuador, it takes about 2-3 times to ride the same distance as you would in other countries.  The reason is, unlike other tour companies, we do not use the main highways.   Since we know all the best backroads after so many years in business, we will take you on a carefully designed route.  The route gives us time to stop and see things and meet people along the way and, above all, to ride SAFELY.  Riding at night is what we avoid - which is why you will see us making sure our routes are carefully designed with the proper distances each day.

We are the longest-running and most experienced motorcycle tour operation in Ecuador and one of the Americas' most experienced.  In this business, experience and knowledge are everything, and that is what we love to share with our customers.

 

What is included in the price of a guided motorcycle tour?

The price of our guided motorcycle tours is very comprehensive. They include single occupancy hotel rooms, gas, meals, experienced tour guide, fuel, entrance fees to parks and museums, and accommodations (generally 3-4 star hotels or boutique B&B accommodations). The only things not included are snacks, alcoholic drinks, and personal souvenir-type items that you may buy during the trip. 

You will see a list of what is included and not included for each tour on each tour page. 

Where do your guided motorcycle tours start and end?

All of our tours begin and end on at our offices in Quito.  Our office is located in the safest and most modern part of the city with easy access to the major arteries in all directions.  Leaving our offices involves very little city riding and minimal traffic, thanks to our convenient office location.

Are your guided motorcycle tours available for dates other than those listed on the site?

Yes. We can arrange a tour at any time of the year, with advanced notice. Please contact us if you would like to set up a tour for a date not listed on our web site.  Private tours for your group that are closed to the public may also be arranged.  Just let us know what you are dreaming about, and we can make it happen!

I may have some friends that want to join me on a guided motorcycle tour. Can we get a discount?

Yes! If you want to share a room with the person you are traveling with, you will both get an automatic 10% off our guided tours when you book through our online reservations system.

We offer special prices if you sign up additional people to join certain tours. Please contact us for more information.

Will everything go exactly as you describe in your tour pages?

We make every effort to make sure things go as smoothly and as described in our tour descriptions. However as is everywhere, things can go wrong. In addition, this is Latin America so things can be sometimes a little more difficult to resolve or organize. Additionally Ecuador has continuous problems with landslides and road closures that are out of our control and there is no national communication system to alert of road closures. We do not operate Disneyland where we can just strap you into the ride and you are guaranteed to come back smiling. We do everything we can to that goal but it is not possible every time. We just ask that if something goes wrong, that you help us resolve the problem by being calm, patient and undestanding. Our goal is to make things as fun as possible and we will do everything we can to achieve that goal!

Self-Guided Tours

Do you do self-guided motorcycle tours?

Yes! For more information about our self-guided motorcycle tours, please see this page.

What is a self-guided motorcycle tour?

The concept of a self-guided motorcycle tour consists of us giving you one of our rental motorcycles that is equipped with a pre-programmed GPS unit. The route for the day or each day of the multi-day tour is on the GPS, and each night's accommodation is pre-booked and pre-paid (for our multiple day tours). There are no set dates so that you can choose your starting date. You can go alone or with a group of friends. You pay an all-inclusive price for the motorcycle rental, GPS routes, Road Book, select meals, and accommodations.

All you need to do is show up and ride, safe in the knowledge that you will be riding the best roads in Ecuador and staying at comfortable, safe, and biker-friendly accommodations while seeing the best parts of Ecuador!

For more information, please see this page.

What is included in the price of a self-guided GPS tour?

The price of our self-guided GPS tours includes motorcycle rental (everything that is included in our motorcycle rentals), GPS routes, daily route sheets (Road Book), detailed pre-ride briefing, and use of any riding gear from our ADV Closet (cleaning fee may apply) as well as the activities, museums, tours, hotel accommodations and meals listed on the tour description page (see the "what's included" section for the tour).

Fuel, drinks, ferries, entrance to some tourist sites, traffic fines, tickets, damage to the rental motorcycle, or any other personal expenses you may incur are not included.

Some meals and activities are included with the self-guided tour  (please see the "what's included" below the price list for the specific tour for details ).  For example, dinners are generally included when the hotel is located in a remote area where there are no other options available.

Do your self-guided tours have a chase vehicle?

No we do not provide a vehicle that will follow you to carry your luggage and assist you. We supply you with a luggage system for your personal affairs. If you have a breakdown our support and recovery vehicle is available 24 hours a day for roadside assistance. You are responsible for repairing flat tires with either the tire repair kits provided or with a "vulcanizador" which is a person who can fix a flat tire for $3 and located throughout Ecuador in almost every town and village.  We do have  4X4 trucks available for rent to go on our self-guided tours.

What happens if I don't make it to my hotel on a self guided tour?

You are responsible for getting to your scheduled hotel on time.  Self-guided tours are provided for your convenience - we make the hotel reservations and payments for you but we do not guarantee that you will arrive on time. This is your responsibility as your own "guide." Our self-guided tours are just that - you must be the guide and must plan and understand the route before you go.  As with all of our customers, at our office, we monitor your progress each day with our onboard satellite tracking system.  If we see you are delayed - or if a road is closed -  you can just call us on the provided prepaid cell phone so that we can assist you in re-routing or other assistance you may need while on the road.  We've got your back; it's like having your own pit crew to help you have the perfect ride.    

About Ecuador

What weather should I expect in Ecuador?

Since Ecuador is located on the Equator, there are very little seasonal variations in the weather. The sun rises and sets at approximately the same times every day, throughout the year. Weather on the Equator is more regulated by elevation than by season. It’s always warm on the coast and in the lowlands, and it can be surprisingly cool in the highlands. It snows year-round in the mountains and can rain up to 500 cm (16.4 feet!) each year in parts of the Oriente. Ecuador is also the only place in the world where the equator passes through snow - on the shoulder of 18,996 foot (5,790m) Cayambe. The temperature in Ecuador varies by altitude and weather conditions. A cloudy day at 6,000 feet (1,800m) can be quite chilly, but down at 1,000 feet (300m) near Tena, it’s warm on rainy days. Normally it’s sunny for part of the day and rainy for part of the day, but an entire week of sun (or rain) is not uncommon. We’ve yet to find any meteorologists with accurate weather predictions for Ecuador!  Do not look at the weather forecasts on the internet!   They will say it is raining every day in Quito, even during times of severe drought and forest fires!  

General weather patterns are as such:

Mid-February - Mid May  - Rainier in the western highlands - dry and sunny  in the Eastern Highlands and Amazon Basin with blazing sunny days on the coast

June- January - The western Andes are generally sunny, with a rainy season in the Amazon basin June and July.  The coast is generally cloudy but relatively dry.

 

For even more information, please see this article.

Is Ecuador Safe?

South America, in general, is a great place to travel. Ecuador is a very peaceful democracy and has a much lower crime rate than most cities in North America!

While traveling alone in Quito, use whatever precautions you normally would in a big city. Don't run around alone downtown after the bars are closed or tour parts of town you don't know with an expensive camera hanging around your neck. In the smaller cities like Canoa or Banos, we feel pretty safe day or night.

Thousands of travelers from all walks of life have come and gone without even the slightest worry about their safety.

Some tourists have reported minor incidents such as petty theft, but many more write about how kind, welcoming and hospitable those who live here are.

Our customers have had rare episodes of petty theft. Still, there are many more good stories of welcoming people, such as taxis and hotels returning forgotten wallets filled with hundreds of dollars, and of people generally being friendly, welcoming, and helpful in Ecuador.

Are the police in Ecuador honest?

We have done some extensive traveling in Central and South America and we can tell you from our experience that the Ecuadorian police are in general the most honest and free of corruption we have encountered. In other countries such as Peru and Honduras, we find police that will trump up charges in order for you to pay a bribe. This does not occur in Ecuador and Ecuador has an active citizen anti-corruption campaign to prevent this from occurring. The police, we feel, are honestly working for your safety. There are occasional police roadblocks where you will be required to show your rental contract and motorcycle registration as well as your drivers' license and passport. We will provide you with all of the paperwork to clear these roadblocks quickly and easily.

How much money should I bring with me? What do things cost in Ecuador?

In most other places you travel the advice is usually, "When preparing for your trip, lay out all of your clothes and all of your money. Now bring half the clothes and twice the money!" However, here in Ecuador, the advice isn't the same. You may need more clothes than usual because you will be traveling through several climactic zones, but you will probably need less money than you expect. Some things are relatively inexpensive in Ecuador. You can find a decent room in a hotel or hostel in most cities for $20 per person. You can still have a three-course lunch with a drink included for about $5-8. Gasoline prices are set by the government at $2.75/gallon for regular unleaded and a maximum of $4.29 a gallon for premium unleaded.

Many items are much more expensive in Ecuador, however. Motorcycles, parts, accessories and gear are about twice the cost as you will find in Europe or North America.  The same is true for most imported goods like televisions, cell phones, cameras, etc.  Do not plan on buying riding gear or boots here, as the cost is much higher.  Also do not plan on sending your riding gear here with a courier like DHL or UPS.  Used clothing or used goods of any kind are not permitted to be shipped into Ecuador and will be rejected and returned to you after a lengthy delay.

Ecuador's official currency is the US dollar. There are a number of currency exchanges in Quito if you don't have dollars. It is a good idea, though, to bring small bills. It is said that a man with a hundred dollar bill in Ecuador is a man without money.  You'll have trouble breaking a $20 bill almost anywhere in Ecuador, so be sure to travel with lots of $10s, $5s, and $1s. US coins will work here too, though Ecuador also mints its own version of coins, same size, different presidents on the front. Bank machines that accept credit and debit cards are common in the cities. Credit cards are accepted in some hotels and restaurants, but travelers' checks are not accepted anywhere in Ecuador.

How much does it cost to fly to Ecuador? How can I find a cheap flight to Quito?

United flies out of Houston, American out of Miami, and Delta out of Atlanta to Quito.  From Europe, KLM and Iberia have direct flights to Quito from Amsterdam and Madrid. There are also numerous Latin airlines that fly from various European and east coast and southern cities as well (Copa, LATAM, and Avianca). For some tips on how to get an inexpensive flight, check out our page that will tell you just what to do.

What vaccines are required to enter Ecuador?

Ecuador does not require any vaccinations to enter the country.  We do not recommend that you have any particular vaccines.  The areas we travel to, including areas in the Amazon basin, are known to be free from yellow fever and malaria. 

No covid tests nor any covid vaccines of any kind are required for entry.

However, you should check with your physician for recommendations and advice, as we are not physicians and do not provide medical advice or diagnosis.

About Ecuador Freedom

Why choose Ecuador Freedom Bike Rental ?

It is straightforward to answer! We do everything to make sure you have a great experience with our motorcycles and that there are no surprises. We never promise something that we don't deliver.  We are the first and longest-running motorcycle rental and tour operator in Ecuador. Our customers have given us a vote of confidence, and we have earned the coveted "Certificate of Excellence" from TripAdvisor year after year since we started our business.   In 2017, we were awarded "Motorcycle Tour Operator of the Year" by Luxury Travel Guide. In 2018 and 2019, we won "All-Inclusive Guided Tour Operator of the Year - Ecuador" - a Business Excellence Award - from Business Insider Magazine.

We are proud and active members of the Adventure Travel Trade Association, which assures you that we follow a strict code of ethics and industry-standard procedures to ensure quality service and community involvement.  Our business is wholly based in Ecuador, and we support the local economy and provide support through our unique community outreach programs.  

We have the best and most extensive selection of adventure-ready motorcycles in South America.  Unlike other Ecuador operators, we purchase only brand-new bikes, and we own all of our bikes ourselves. We don't "borrow" bikes from others to rent them out to customers. Buying new bikes, owning them, and maintaining them in-house is the only way we can be sure of the maintenance history of the bikes we provide. Combined with our computerized pro-active maintenance schedules, it assures you that you will have a trouble-free vacation on our bikes.  

We don't take chances with our fleet and only offer the highest quality adventure motorcycles from the highest quality manufacturers.  Adventure motorcycles are designed for all types of terrains and road conditions and are designed to go long distances without trouble.  This commitment to quality is what you need in Ecuador.  

Other motorcycle rental companies advertise low rates, but when you look deeper into what they charge, you will find all kinds of hidden charges for helmets, for luggage, for an air pump,  for mileage, for processing charges, for gloves, etc. These little charges can add up and give you an unpleasant surprise when you pick up the bike or bring it back. We don't play that game! We have a simple pricing structure, and we explain every charge and fee clearly and upfront.  The motorcycles we provide are late model dual-sport motorcycles specifically designed for the types of roads and riding conditions that you will find in Ecuador.

Our in-house maintenance crew includes a master mechanic who has worked for several years on our motorcycle brands and has tremendous experience in diagnosing and preventing even the most complicated mechanical and electrical failures.  Our motorcycles and vehicles are inspected and hand-washed by a professional, qualified mechanic each time they return from a ride. On departure, we perform a multi-point pre-ride checklist to make sure everything is in perfect working condition before you head out on the road.

We equip our vehicles with the most robust accessories and equipment in the world.  Our in-house technicians design and manufacture the lateral crash bars, skid plates, and other protective features on the bikes.  There are no better crash bars on the market - so we created them ourselves. 

We also use quality, proven luggage, and accessories from our partners, such as Doubletake MirrorTouratechMosko MotoHepco & Becker, and AltRider.  Providing you the best equipment on the market is what we are in business for - so we don't take shortcuts with cheap imitations.  Our partnership with Continental Tires and MotoZ tires from Australia ensures you have the highest quality rubber on your bike. 

We exceed all of the manufacturers' recommendations for service and maintenance intervals. We provide 24-hour assistance so that within hours, should you have a problem on the road, we can get a replacement motorcycle to you wherever you are in the country. (Please note that this does not apply to flat tires or to running out of gas - only mechanical problems if they ever occur, which we aim to make as rare as humanly possible). We provide a generous set of spare inner tubes, brake and clutch handles, tire repair kits, and tools with every rental, and we provide all of our rental customers with a pre-paid cell phone to call us for support at any time. 

We are a 100% Ecuadorian company operated by a French / American management team with years of customer service experience and years of experience riding motorcycles worldwide.  Being 100% Ecuadorian means that we keep all of our revenue in the country.  That means no commissions to foreign travel agencies or foreign banks since we only sell direct and use Ecuador-based payments systems.  We pay all of our taxes in Ecuador on 100% of our revenue.  We do not pay foreign booking sites and agencies 15-20% commissions.  We use Ecuador-based banking systems for payment (we don't ask customers to wire money to an offshore account). We use that extra margin to provide better quality accessories, services, and hotels for our guests. That is what being 100% Ecuadorian is really about.

 

We are bikers ourselves, and we run this business passionately for bikers. We understand that our customers come first and look for quality, honesty, and fun. We do everything we can to make sure all of our customers leave with smiles on their faces. 

What time does your shop open and close? What days are you open?

-We are open seven days a week from 09:00 am to 18:00 (6:00) pm, including all holidays.  The bikes must be picked up and returned during these times.  Our shop is located in the safest and most modern part of the city and within just a few turns you are on the highways leading out of the city without having to ride in any significant traffic to leave the city.  Getting out of Quito is a breeze from our shop location!

How do I get from the airport to your location?

The easiest way, by far, is to take a taxi, which will cost $27 (fixed fare set by regulating authority).  It generally takes about 35-40 minutes to get to our location from the airport.

Be sure to take taxis ONLY from the official taxi queue, located just outside the doors on the arrival (lower) level of the airport.  

We have considered providing taxi service in the past, but the service provided at Quito's airport is among the best in the world (we have traveled extensively, and we can't think of any airport that provides better taxi service than Quito).

There is never a wait for a taxi, and the taxis are safe, polite, friendly, and well-regulated. If you have any special needs or would like us to arrange a large vehicle to meet you at the airport, please let us know, and we will be happy to make arrangements for you.

Renting a motorcycle

What sort of motorcycles do you rent and how much are they?

We rent late model, professionally-maintained, high-quality, dual-purpose motorcycles that are well-suited to the riding conditions in Ecuador. We own and maintain all of our motorcycles in our maintenance center. For more information about the bikes and prices, please see our motorcycle rentals page.

What age do I need to be to rent a motorcycle?

To ride a motorcycle on your own, you must possess a valid motorcycle license and be at least 21 years old. However, if you plan to ride with another person, you can be as young as 18 years old as long as the other rider is at least 25 years old.

Do I need an International Driving License?

-No, your driving license (with motorcycle endorsement) from your country, province or state of residence is all that is required

What documents do I need to rent a motorcycle?

-You need your motorcycle driving license, a passport or identity card from your country of residence, and a valid credit card  (MasterCard, Visa, American Express) for the security deposit ($500 - $2500 per motorcycle).  

When you get to our office in Quito to pick up your bike, we will require a deposit for damages on your credit card.  Please contact your bank prior to leaving for Ecuador to make sure that they know that you are traveling to Ecuador and renting a bike so that the transaction is approved when here.   Please also note that we only accept credit (not debit) cards for the security deposit.

 

I have a car driving license. Can I use it to rent a motorcycle?

-No. Your license must permit you to operate a motorcycle or scooter in your home state, province or country. If you are not sure, check with your local motor vehicle license issuer to confirm if you are licensed to operate a motorcycle or scooter.

Can I ride the motorcycle on unpaved roads?

YES! Some of the best roads in Ecuador and the joy of riding is seeing some of the backcountry that you can only access using unpaved roads. We encourage you to explore - but please remember, you are responsible for damage to the motorcycle! We do not allow our motorcycles to be used on any race track or in any illegal manner. Our bikes are not to be used for stunts, including jumping, wheelies, or racing of any sort.

Do you charge rental per day or per 24 hours?

We charge per 24 hours. This means you return the motorcycle at the same time as you picked it up. For example, if you pick the motorcycle up at 11 am on Friday and return it before 11 am on Saturday, we charge you for one 24 hour day. We do have per-hour late charges that are clearly indicated in your rental contract. Please contact us if you have any questions.

What is included with my motorcycle rental?
  • Unlimited Mileage Rental
  • Your Choice of Tires ( minimum 3-day rental required)
  • Luggage System or Saddlebags
  • Robust Lateral Crash Bars
  • Skid Plate
  • Hand Guards
  • 12v Receptacle
  • Motocross-Grade Decaling (protects you from damages)
  • Mandatory Coverage (SPPAT, Ecuador's public traffic-accident system)
  • Supplemental 3rd Party Liability Coverage to $100,000
  • Basic Medical Coverage (including pillion)
  • Waterproof Map of Ecuador
  • Free Route and Destination Advice
  • Luggage Storage and Locker Usage
  • Prepaid Cell Phone with 24-hour Support Line
  • 24-Hour Roadside Assistance
  • Tire Repair Kit Including Electric Air Pump
  • Pre-Ride Preparation Videos and Packing Lists
  • GPS Tracking Device (so we know where you are if you need help)
  • Helmets (2) (most riders use their own)
  • Gloves .
  • VIP Access to Freedom Riders' Lounge™ with wifi, shower, guide book & map library, and honor bar
  • Discounts:  2+ bikes = 5%, 4+ bikes 10%
Can I take the motorcycle outside of Ecuador?

We allow you to take the motorcycle outside of Ecuador under a special arrangement.  You'll need a stack of papers, letters, and documents (South American Governments love to use paper!).  There is an additional paperwork processing fee of $200. The minimum rental period if you want to ride outside of Ecuador is two weeks. Please note that Ecuador Freedom Bike Rental is unable to provide insurance, GPS mapping, technical or roadside assistance outside of continental Ecuador.  You must notify us at the time of your reservation if you are planning to travel outside of Ecuador (Peru or Colombia only) with one of our motorcycles so that we can prepare the paperwork in advance and you must show up one working day in advance to prepare the paperwork with us in a notary public office.

Do you have a mileage limit?

NO! You can ride as many miles as you want.  

Riding and Preparation

Do you rent clothing and riding gear?

We have several jackets, riding pants, gloves, boots, and rain gear for use. However, most people bring their own gear, so we are limited in the variety and sizes of the clothing that we have available. We encourage you to bring your own gear when possible.  

We have over 60 high-quality helmets in sizes XS to XXL that you can use. However, we do not guarantee that items are stylish, waterproof, or functional or that we will have your size. We do not take reservations for gear.

 

If an item is returned dirty or smelly, we charge a $10 fee per item for cleaning.

Do I need to bring a GPS? Do you have maps for my GPS?

You do not need to bring a GPS unit. We have the most comprehensive and most up-to-date GPS systems available for Ecuador.

 

We are active users and contributors to the Open Street Map project.  This means that we constantly monitor changes in route and update our GPS units frequently, providing you with the country's most accurate maps.  No other rental company in Ecuador has our expertise in GPS systems and mapping.

Do your motorcycles come with luggage or saddlebags?

Yes.  All of our motorcycles are equipped with luggage systems or saddlebags. For details, please see the motorcycle details under the "Rental" menu above.  The luggage that the motorcycle is equipped with or is provided with is listed in the tab marked "includes."

 

 

Can you store my luggage and suitcase while I ride?

Yes, we have lockers available to store your luggage before, during or after your rental or tour. You may bring your own padlock.  We do not charge anything for this

What if the motorcycle breaks down?

Our motorcycles are all late models, from high-quality top manufacturers, professionally and meticulously maintained by our own in-house crew of highly trained mechanics, so the chance of a breakdown is minimal.  

In the event of a breakdown, you would contact us using the provided pre-paid cell phone. We will walk you through a series of troubleshooting steps to see if we can fix the bike over the phone with our technical staff.  If not, we may either direct you to a local mechanic (we have a network of trusted mechanics throughout the country) or rush a replacement motorcycle to you so that you can continue your adventure without unreasonable delay. Please note that "Breakdowns" do not include events such as flat tires, leaving lights on and wearing down a battery, or running out of gas - which is out of our control.   With our large fleet of motorcycles, you can rest assured that a breakdown will not mean an end to your vacation, guaranteed.