Frequently Asked Questions - All FAQs

Our state-of-the-art online reservation system is designed to streamline your booking process for rentals, self-guided tours, or guided motorcycle tours. From the moment you input your trip dates, the system conveniently showcases the selection of available bikes along with detailed pricing, enabling you to make an informed choice tailored to your adventure preferences. Following your selection, the system effortlessly guides you through the steps to secure your booking by making a 50% deposit payment. In the event that you encounter any issues during this process, it’s recommended to reach out to your credit card issuer to confirm that the transaction is authorized for a motorcycle tour in Ecuador, ensuring the charge is approved without delay. Additionally, for those who prefer alternative payment options, our system offers the flexibility to make the deposit using PayPal, simply by choosing this method at the checkout stage, making your reservation experience as seamless and accommodating as possible.

You can pay for your motorcycle rental reservation deposit using our secure Ecuadorian online payments provider, Kushki, or if you prefer, you can do so by making a wire transfer into our bank account in Ecuador (ask for the banking details).

You may pay the balance in our office using a credit card (MC, Visa, Amex) or United States Dollar cash for amounts less than $500.   Please note that Ecuador does not permit cash payments in excess of $500. We issue SRI-authorized receipts for all payments.

We have several jackets, riding pants, gloves, boots, and rain gear for use. However, most people bring their own gear, so we are limited in the variety and sizes of the clothing that we have available. We encourage you to bring your own gear when possible.  

We have over 60 high-quality helmets in sizes XS to XXL that you can use. However, we do not guarantee that items are stylish, waterproof, or functional or that we will have your size. We do not take reservations for gear.

If an item is returned dirty or smelly, we charge a $10 fee per item for cleaning.

You do not need to bring a GPS unit. We have the most comprehensive and most up-to-date GPS systems available for Ecuador.

We are active users and contributors to the Open Street Map project.  This means that we constantly monitor changes in route and update our GPS units frequently, providing you with the country's most accurate maps.  No other rental company in Ecuador has our expertise in GPS systems and mapping.

Yes. We are always happy to give you feedback on your route once you have made a guaranteed reservation. Please contact us when you need help with planning! 

We are delighted to provide you with recommended hotels and places to visit - ask!  

We do not electronically provide our Road Books and Daily Maps and Route Sheets, GPS tracks, or GPS routes.

Yes.  All of our motorcycles are equipped with luggage systems or saddlebags. For details, please see the motorcycle details under the "Rental" menu above.  The luggage that the motorcycle is equipped with or is provided with is listed in the tab marked "includes."

The easiest way, by far, is to take a taxi, which will cost $27 (fixed fare set by regulating authority).  It generally takes about 35-40 minutes to get to our location from the airport.

Be sure to take taxis ONLY from the official taxi queue, located just outside the doors on the arrival (lower) level of the airport.  

We have considered providing taxi service in the past, but the service provided at Quito's airport is among the best in the world (we have traveled extensively, and we can't think of any airport that provides better taxi service than Quito).

There is never a wait for a taxi, and the taxis are safe, polite, friendly, and well-regulated. If you have any special needs or would like us to arrange a large vehicle to meet you at the airport, please let us know, and we will be happy to make arrangements for you.

Yes, we have lockers available to store your luggage before, during or after your rental or tour. You may bring your own padlock.  We do not charge anything for this

NO! You can ride as many miles as you want.  

Our motorcycles are all late models, from high-quality top manufacturers, professionally and meticulously maintained by our own in-house crew of highly trained mechanics, so the chance of a breakdown is minimal.  

In the event of a breakdown, you would contact us using the provided pre-paid cell phone. We will walk you through a series of troubleshooting steps to see if we can fix the bike over the phone with our technical staff.  If not, we may either direct you to a local mechanic (we have a network of trusted mechanics throughout the country) or rush a replacement motorcycle to you so that you can continue your adventure without unreasonable delay. Please note that "Breakdowns" do not include events such as flat tires, leaving lights on and wearing down a battery, or running out of gas - which is out of our control.   With our large fleet of motorcycles, you can rest assured that a breakdown will not mean an end to your vacation, guaranteed.